Who Is Sure Cash Finance?
Who is Sure Cash Finance? Here are the key facts about us:
- We are a licensed credit provider operating across Australia. Specifically, we are an Australian short-term and personal loan lender, trading as Sure Cash Finance.
- As a legal entity, Sure Cash Finance is the trading name of Shimtec Pty Ltd (ACN 001928516).
- Our business is family-owned and Australian-operated.
- We have been operating in Australia since 2001.
- We are a fully ASIC-regulated lender.
- As a measure of our customer service, our Google rating is 4.8 stars based on over 454 reviews from our customers.
Our Credit Licence and Regulatory Standing
We are a licensed Australian lender. Our Australian Credit Licence number is 390591. This means that our company is authorised under the National Consumer Credit Protection Act (NCCP Act) to engage in credit activities, and is regulated by ASIC.
Our AFCA membership number is 43334. AFCA is the Australian Financial Complaints Authority and is a dispute resolution scheme for financial services. ACFA considers complaints about credit, finance and loans, insurance, banking deposits and payments, investments and financial advice, and superannuation. As an AFCA member lender, this means that our customers have access to a free, independent external dispute resolution scheme if a complaint can’t be resolved directly.
To independently verify our credit licence, you can visit ASIC’s licence register (or you can navigate to the ASIC register through the Moneysmart website):
- https://service.asic.gov.au/search/ Enter 390591 (our Australian Credit Licence number) and click “Search”. As explained in the earlier section, our name as a legal entity is Shimtec Pty Ltd, trading as Sure Cash Finance.
- moneysmart.gov.au
Our Leadership and Team
Sure Cash Finance is a family-owned lender in Australia. These are the key members of our team:
Paul Shimmins
General Manager / Director
- 25 years’ experience in financial services
- Certificate IV in Credit Management
- Responsible Manager – handles complaints and hardship requests
Shelley Bracefield
Operations Manager
- 11 years in financial services
- Certificate IV in Credit Management
- Manages and supports all of our staff
Jacinda Addison
Loans Supervisor
- 7 years in financial services
- Loan assessment and loan compliance monitoring
Donna Jones
Senior Loans Officer
- 8 years in the financial services industry
- Certificate IV in Credit Management
- Great customer service
Lina Sua
Loans Officer
- 6 years of service
- Great customer service
Tara Thatcher
Loans Officer
- 3 years’ experience
Lali Schipp
Loans Officer
- 1 year’s experience
Stephanie Lomax
Loans Officer
- 3 years’ experience
Ruby Squires
Loans Officer
- 2 years’ experience
Kirsten Barry
Loans Officer
- 3 years’ experience
Our Commitment to Responsible Lending
As a regulated short-term lender with a consumer credit licence (ACL 390591), Sure Cash finance is committed to responsible lending. What does this mean?
Every application is individually assessed for affordability under the responsible lending obligations of the NCCP (National Consumer Credit Protection) Act, and approval is never automatic or guaranteed.
In practice, this means that we look at the full financial picture. The income and expenses are reviewed, and we will not approve a loan we assess as unsuitable for the applicant’s circumstances.
As a member of the Australian Financial Complaints Authority (AFCA, member 43334), Sure Cash Finance is committed to fair dispute resolution.
If you are experiencing financial hardship, Sure Cash Finance has a hardship policy. If you require hardship assistance, contact our team to discuss your situation.
Our History
Sure Cash Finance was founded, as a family-owned licensed credit provider, in Australia in 2001. As the company grew, we originally operated out of branches in Sydney, Gosford, Wollongong, and Tweed Heads. To fully expand our services Australia-wide, we decided to concentrate on servicing a national customer base from our head office and closed all of our physical locations. Today, applications can only be made online or by phone on 1300 SURECASH (1300 787 322).
What We Offer
We offer three types of loan:
- Cash Loans – also known as Small Amount Credit Contract (SACC) loans. These loans range from $300 to $2,000.
- Personal Loans – also known as Medium Amount Credit Contract (MACC) loans. These cover loan amounts from $2,001 to $5,000.
For more information, visit:
How to Reach Us
To contact us, call our friendly team on 1300 SURECASH (1300 787 322). Applications are completed online at apply.surecash.com.au
Our dedicated contact page is surecash.com.au/contact-us/
Please note that Sure Cash Finance operates online and by phone only. There are no in-person branches.
Before You Borrow
Borrowing is not always the right choice for everyone. For one thing, it costs money, and there might be other options that are better suited to your individual situation. A government service for anyone seeking financial guidance or to make better-informed decisions is moneysmart.gov.au.
WARNING: Do you really need a loan today? It can be expensive to borrow small amounts of money and borrowing may not solve your money problems. Check your options at: moneysmart.gov.au
You can also access the National Debt Helpline on 1800 007 007.
If you are experiencing financial hardship, Sure Cash Finance has a hardship policy. If you require hardship assistance, contact our team to discuss your situation.
FAQ’S
Is Sure Cash Finance a licensed lender?
Yes. Sure Cash Finance is a licensed credit provider in Australia, holding Australian Credit Licence 390591.
To independently verify our credit licence, you can visit ASIC’s licence register:
- https://service.asic.gov.au/search/ Enter 390591 (our Australian Credit Licence number) and click “Search”. Our name as a legal entity is Shimtec Pty Ltd, trading as Sure Cash Finance.
How do I make a complaint?
To make a complaint, contact us on 1300 SURECASH (1300 787 322) or use our dedicated contact page.
As a member of the Australian Financial Complaints Authority (AFCA, member 43334), Sure Cash Finance is committed to fair dispute resolution. You can also contact the Australian Financial Complaints Authority directly.
Who owns Sure Cash Finance?
Sure Cash Finance is family-owned and Australian-operated. Paul Shimmins is the General Manager/Director and has 25 years’ experience in financial services with a Certificate IV in Credit Management.
Does Sure Cash Finance have physical branches?
No. Originally, we had branches in Sydney, Gosford, Wollongong, and Tweed Heads. As part of our expansion, we closed all of our physical locations to concentrate on servicing a national customer base from our head office. Today, applications can only be made online or by phone on 1300 SURECASH (1300 787 322).